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Associate Directive for Patient Care Services-Chief Nurse Executive

VA Medical Center

Indianapolis, IN
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Job Details

Job Detail - VA Careers

Associate Directive for Patient Care Services-Chief Nurse Executive
Indianapolis, IN
  • ·         The Associate Director for Patient Care Services (ADPCS) will demonstrate competence in professional practice in progressively more responsible leadership assignments. The ADPCS is a member of the Executive Leadership Team (ELT), that provides direction and strategic planning for initiatives at the medical center and the VISN. The incumbent meets the educational, experiential, and competency requirements defined in the Nurse Qualification Standards. The ADPCS collaborates with staff at the national, VISN, medical center and service level to ensure integration of nursing and other clinical programs into overall functioning of services and programs serving Veterans. The ADPCS has leadership and strategic planning responsibilities for ensuring comprehensive, cost-effective and quality care for the medical center's Veteran population. 

    ·         The ADPCS has 24/7 responsibility, accountability and oversight for programs and personnel under his/her supervision, including the provision of quality nursing care that complies with accepted standards of practice. Is responsible for performance improvement, customer service/patient satisfaction, patient and employee safety, recruitment and retention, employee relations, standards of care and practice, the work environment, and accreditation and regulatory standards. Actively develops and manages collaborative partnerships. Works in partnership with the bargaining units and adheres to EEP principles. Supports facility and service initiatives, including cultural transformation and patient centered care.

    ·         Position requires flexibility in schedule and assignments. The incumbent must be poised and articulate in communicating with people of varied educational levels, ethnic backgrounds, and willing to work cooperatively as a member of a team. Self-motivated in the pursuit of meeting professional standards. Basic Life Support (BLS) is required. Professional certification is encouraged.

    ·         Primary point of accountability for nursing operations and maximizes the efficient use of all available resources.  Provides overall supervision, oversight, direction, integration, and coordination of all activities required to support the delivery of quality, customer focused, cost effective nursing services. Supports the Medical Center's mission by possessing and exemplifying the Eight Core Competencies of the High Performance Development Model (HPDM and the VA Core Values (ICARE) Integrity, Commitment, Advocacy, Respect, and Excellence. The ADPCS is accountable to the Director for the effective delivery and continuous improvement of Veteran Care.

    Will use effective interpersonal skills in all contents with patient/residents, significant others, family and co-workers and will respond to the needs of patients/residents, visitors, staff and others in a courteous and timely manner. Will communicate/demonstrate acceptance of patient/residents/family. visitors, staff and other's diverse cultural, socio-economic, and religious backgrounds. Will demonstrate conflict resolution. Will support and promote customer satisfaction, patient/family centered care and cultural transformation. Will use tact, diplomacy and respect in all contents, including patients/residents, family and significant others, co-workers and subordinates and will demonstrate customer service principles in all aspects of work.

Best Care / Best Careers

To care for him who shall have borne the battle and for his widow and his orphan." These words, spoken by Abraham Lincoln during his Second Inaugural Address, reflect the philosophy and principles that guide VA in everything we do, and are the focus of our endeavors to serve our Nation's veterans and their families.

 The Department of Veterans Affairs (VA) has one of the most diverse, challenging, and rewarding missions in the United States Government. We strive to meet the needs of the Nation's veterans and their families today and in the future.

VA manages one of the largest health care systems in the world and the nation's leading employer of registered nurses. Nurses in Veterans Health Administration (VHA) are engaged in a variety of roles and have multiple opportunities for career and professional development. The VHA provides veterans and their dependents with many other services such as benefits and education, and also provides burial benefits.

Our goal is to provide excellence in patient care, veterans' benefits and customer satisfaction. We can provide you with challenging, interesting, meaningful work to care for the veterans who have risked their lives to protect our freedom.

 As the Department of Veterans Affairs heads into the 21st century, we will strive to meet the needs of the Nation's veterans today and tomorrow. We are a more customer-focused organization, functioning as "One-VA" and delivering seamless service to our customers.

We benchmark our service with the best in business. We use innovative means and high technology to deliver "World-Class Customer Service". We foster partnerships with our customers and stakeholders, making them part of the decision-making process.

Department of Veterans Affairs is an Equal Opportunity Employer.

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