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Registered Nurse- Cumberland Community Based Outpatient Clinic (CBOC) Manager

VA Medical Center


Location:
Cumberland, MD 21502
Date:
12/12/2017
2017-12-122018-01-23
Categories:
  • Medical/Surgical
  • Anesthesia/CRNA
  • Long Term Care
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Job Details


Summary

OUR MISSION: To fulfill President Lincoln's promise - "To care for him who shall have borne the battle and for his widow, and his orphan" - by serving and honoring the men and women who are America's Veterans. How would you like to become a part of a team providing compassionate care to Veterans?

VA encourages persons with disabilities to apply. The health related positions in VA are covered by Title 38, and are not covered by the Schedule A excepted appointment authority.

For more information on the Department of Veterans Affairs, go to http://www.vacareers.va.gov/.

This position is located at our Cumberland, MD CBOC and is within the Nursing Service of our Martinsburg VA Medical Center. The VA Medical Center is located in the heart of West Virginia's Eastern Panhandle on 175 acres in historic Berkeley County. The Medical Center offers a comprehensive range of services, including inpatient medicine, surgery, mental health, a 178 bed long term care facility, and a 312 bed Domiciliary. Outpatient services include Primary Care, Mental Health, Ambulatory Surgery and clinics for rehabilitation, women's health, audiology and speech, prosthetics, and dental. Patient Care is provided through an integrated primary care concept, and each veteran is assigned to a team of health care providers who follow the patient's care both as an inpatient and an outpatient. The Medical Center has a service area of nearly 130,000 veterans in West Virginia, Maryland, Virginia, and Pennsylvania.

It is the mission of the Martinsburg VAMC to honor America's veterans by providing exceptional health care that improves their health and well-being. Medical Center employees are dedicated to improving the quality of life for eligible veterans through excellent health care. The Medical Center operates seven Outpatient Clinics in Cumberland, Hagerstown and Frederick, Maryland, Stephens City and Harrisonburg, Virginia and Franklin and Petersburg, West Virginia. Primary Care and Mental Health care are provided at the CBOCs.




Duties

The Community Based Outpatient Clinic (CBOC) Manager reports directly to the Chief of Primary Care. Incumbent is responsible and accountable for their assigned CBOC under the direction of the Chief of Primary Care. This role includes direct supervision of all position assigned to the CBOC. Incumbent will provide day-to-day clinical operations oversight to the following: registered nurses, licensed practical nurse, health technicians, tele-health technicians, pharmacists, social workers, psychologists, physical/occupational therapists, and substance abuse counselors. The incumbent is also responsible for resource utilization, patient flow, PACT implementation, performance improvement activities, competency review, staff education and training, and staff/program evaluations. Incumbent is responsible for all issues that affect nursing, health technicians, tele-health technicians and medical support assistants, including direct supervision, standards of practice, time and attendance, credentialing, training, functional statements, position descriptions, timely proficiencies/mid-year and annual evaluations, and ensures compliance with all policies, procedures and protocols. The CBOC Manager collaborates with Clinical Service Chiefs to address performance of specialty care staff members and will provide input into annual performance evaluations.

Incumbent allocates available resources to promote efficient, effective, and customer-focused care. Incumbent serves as a role model and coaches/supports staff in critical thinking regarding professional practice. The CBOC Manager facilitates an environment of interdisciplinary collaboration and collegial relationships. Incumbent has a responsibility to ensure an environment that is conducive to the recruitment and retention of highly competent staff. She/he directs practice according to established MCM, policies, standards of care, and standards of practice. Also ensures that practice and operations are compliant with all applicable local,
VHA and VISN directives, policies, and regulations.

The incumbent will participate in community outreach activities as needed and will travel to the Martinsburg VA Medical Center on an as needed basis for education, training and meetings.

Administrative Duties:
The administrative duties include oversight of administrative and clinical aspects of the CBOCs' daily operations. The CBOC Manager will make appropriate recommendations and evaluate the effectiveness of CBOC operations and will take an active role in resolving daily issues relevant to clinic operations, including staffing, IT, scheduling, and personnel issues.

The CBOC Manager will conduct Environment of Care (EOC) rounds and address identified deficiencies in conjunction with the Primary Care Business Manager/Chief of Primary Care.

The CBOC Manager will participate in Medical Center leadership briefings via V-Tel (and in person when needed). Incumbent will share information with CBOC staff as appropriate. Incumbent will conduct CBOC staff meetings monthly and document minutes for each meeting.

Incumbent is responsible for customer service initiatives within the CBOC, including TruthPoint, SHEP, and patient advocate duties. CBOC Manager will address patient issues and concerns, including PATS reports and will complete the first response for Congressional inquiries. Incumbent will also provide documentation as requested for "Heads Up" reports, Extra Views, etc?

CBOC Manager will collaborate with the Chief of Primary Care, Primary Care Business Manager and Clinical Service Chief (when needed) to develop/revise standard operating procedures for the CBOCs.

CBOC Manager will collaborate with the Chief of Primary Care, Primary Care Business Manager and Clinical Service Chiefs (when needed) to request new and vice positions.

Other duties include establishing and revising work schedules and/or sequence of operations to ensure even workflow, distribution of work, correct propriety, and timely/accurate completion of patient encounters. The CBOC Manager reviews provider clinics for appropriateness of clinic cancelations and coordinates changes in providers' schedules and corrections with the Chief of Primary Care and Primary Care Business Manager.

Work Schedule: Monday- Friday 8:00- 4:30
Financial Disclosure Report: Not required








graph of estimated pay ranges
$54,743

$91,256





Job Details



Application Open Date

12/12/2017



Application Close Date

12/26/2017




Organization

Veterans Affairs, Veterans Health Administration



Who May Apply

United States Citizens



Status

Full-Time




























  • More About VAOpen More About VA SectionClose More About VA Section

    • Annual leave shall accrue for full-time Nurses, and Nurse Anesthetists at the rate of 8 hours for each full biweekly pay period.

      This job opportunity announcement may be used to fill additional vacancies.

      It is the policy of the VA to not deny employment to those that have faced financial hardships or periods of unemployment.

      This position is in the Excepted Service and does not confer competitive status.

      United States Citizenship Required; non-citizens may only be appointed when it is not possible to recruit qualified citizens in accordance with VA Policy.

      VA encourages persons with disabilities to apply. The health related positions in VA are covered by Title 38, and are not covered by the Schedule A excepted appointment authority.

      Veterans and Transitioning Service Members: Please visit the VA for Vets site for career-search tools for Veterans seeking employment at VA, career development services for our existing Veterans, and coaching and reintegration support for military service members.

      If you are unable to apply online or need to fax a document you do not have in electronic form, view the following link for information regarding an Alternate Application.





  • QualificationsOpen Qualifications SectionClose Qualifications Section

    • Basic Requirements:
      • United States Citizenship: Non-citizens may only be appointed when it is not possible to recruit qualified citizens in accordance with VA Policy.
      • Graduate of a school of professional nursing approved by the appropriate State-accrediting agency and accredited by one of the following accrediting bodies at the time the program was completed by the applicant: The Accreditation Commission for Education in Nursing (ACEN) or The Commission on Collegiate Nursing Education (CCNE). In cases of graduates of foreign schools of professional nursing, possession of current, full, active and unrestricted registration will meet the requirement of graduation from an approved school of professional nursing. OR The completion of coursework equivalent to a nursing degree in a MSN Bridge Program that qualifies for professional nursing registration constitutes the completion of an approved course of study of professional nursing. Students should submit the certificate of professional nursing to sit for the NCLEX to the VA along with a copy of the MSN transcript. (Reference VA Handbook 5005, Appendix G6) OR In cases of graduates of foreign schools of professional nursing, possession of a current, full, active and unrestricted registration will meet the requirement for graduation from an approved school of professional nursing.
      • Current, full, active, and unrestricted registration as a graduate professional nurse in a State, Territory or Commonwealth (i.e., Puerto Rico) of the United States, or the District of Columbia.

      Grade Determinations: The following criteria must be met in determining the grade assignment of candidates, and if appropriate, the level within a grade:
      • Nurse I Level I - An Associate Degree (ADN) or Diploma in Nursing, with no additional nursing practice/experience required.
      • Nurse I Level II - An ADN or Diploma in Nursing and approximately 1 year of nursing practice/experience; OR an ADN or Diploma in Nursing and a bachelor's degree in a related field with no additional nursing practice/experience; OR a Bachelor's of Science in Nursing (BSN) with no additional nursing practice/experience.
      • Nurse I Level III - An ADN or Diploma in Nursing and approximately 2-3 years of nursing practice/experience; OR an ADN or Diploma in Nursing and a Bachelor's degree in a related field and approximately 1-2 years of nursing practice/experience; OR a BSN with approximately 1-2 years of nursing practice/experience; OR a Master's degree in nursing (MSN) or related field with a BSN and no additional nursing practice/experience.
      • Nurse II - A BSN with approximately 2-3 years of nursing practice/experience; OR ADN or Diploma in Nursing and a Bachelor's degree in a related field and approximately 2-3 year's of nursing practice/experience; OR a Master's degree in nursing or related field with a BSN and approximately 1-2 year's of nursing practice/experience; OR a Doctoral degree in nursing or meets basic requirements for appointment and has doctoral degree in a related field with no additional nursing practice/experience required.
      • Nurse III - Master's degree in nursing or related field with BSN and approximately 2-3 year's of nursing practice/experience; OR a Doctoral degree.
      Reference: VA Regulations, specifically VA Handbook 5005, Part II, Appendix G-6 Nurse Qualification Standard. This can be found in the local Human Resources Office.




  • BenefitsOpen Benefits SectionClose Benefits Section





  • How To ApplyOpen How To Apply SectionClose How To Apply Section

    • All applicants are encouraged to apply online. To apply for this position, you must complete the full questionnaire and submit the documentation specified in the Required Documents section below. The complete application package must be submitted by 11:59 PM (ET) on 12/26/2017 to receive consideration.

      1. To begin, click Apply Online to create a USAJOBS account or log in to your existing account. Follow the prompts to select your USA JOBS resume and/or other supporting documents and complete the occupational questionnaire.
      2. Click Submit My Answers to submit your application package.

      NOTE: It is your responsibility to ensure your responses and appropriate documentation is submitted prior to the closing date.

      To verify your application is complete, log into your USA JOBS account, https://my.usajobs.gov/Account/Login, select the Application Status link and then select the more information link for this position. The Details page will display the status of your application, the documentation received and processed, and any correspondence the agency has sent related to this application. Your uploaded documents may take several hours to clear the virus scan process. To return to an incomplete application, log into your USA JOBS account and click Update Application in the vacancy announcement. You must re-select your resume and/or other documents from your USA JOBS account or your application will be incomplete.




  • Additional DetailsOpen Additional Details SectionClose Additional Details Section

    • Series: 0610-Nurse


      Job Pay Type: Per Year


      Job Openings:


      Job Position: CBDL-10097608-18-TRL




      The Community Based Outpatient Clinic (CBOC) Manager reports directly to the Chief of Primary Care. Incumbent is responsible and accountable for their assigned CBOC under the direction of the Chief of Primary Care. This role includes direct supervision of all position assigned to the CBOC. Incumbent will provide day-to-day clinical operations oversight to the following: registered nurses, licensed practical nurse, health technicians, tele-health technicians, pharmacists, social workers, psychologists, physical/occupational therapists, and substance abuse counselors. The incumbent is also responsible for resource utilization, patient flow, PACT implementation, performance improvement activities, competency review, staff education and training, and staff/program evaluations. Incumbent is responsible for all issues that affect nursing, health technicians, tele-health technicians and medical support assistants, including direct supervision, standards of practice, time and attendance, credentialing, training, functional statements, position descriptions, timely proficiencies/mid-year and annual evaluations, and ensures compliance with all policies, procedures and protocols. The CBOC Manager collaborates with Clinical Service Chiefs to address performance of specialty care staff members and will provide input into annual performance evaluations.

      Incumbent allocates available resources to promote efficient, effective, and customer-focused care. Incumbent serves as a role model and coaches/supports staff in critical thinking regarding professional practice. The CBOC Manager facilitates an environment of interdisciplinary collaboration and collegial relationships. Incumbent has a responsibility to ensure an environment that is conducive to the recruitment and retention of highly competent staff. She/he directs practice according to established MCM, policies, standards of care, and standards of practice. Also ensures that practice and operations are compliant with all applicable local,
      VHA and VISN directives, policies, and regulations.

      The incumbent will participate in community outreach activities as needed and will travel to the Martinsburg VA Medical Center on an as needed basis for education, training and meetings.

      Administrative Duties:
      The administrative duties include oversight of administrative and clinical aspects of the CBOCs' daily operations. The CBOC Manager will make appropriate recommendations and evaluate the effectiveness of CBOC operations and will take an active role in resolving daily issues relevant to clinic operations, including staffing, IT, scheduling, and personnel issues.

      The CBOC Manager will conduct Environment of Care (EOC) rounds and address identified deficiencies in conjunction with the Primary Care Business Manager/Chief of Primary Care.

      The CBOC Manager will participate in Medical Center leadership briefings via V-Tel (and in person when needed). Incumbent will share information with CBOC staff as appropriate. Incumbent will conduct CBOC staff meetings monthly and document minutes for each meeting.

      Incumbent is responsible for customer service initiatives within the CBOC, including TruthPoint, SHEP, and patient advocate duties. CBOC Manager will address patient issues and concerns, including PATS reports and will complete the first response for Congressional inquiries. Incumbent will also provide documentation as requested for "Heads Up" reports, Extra Views, etc?

      CBOC Manager will collaborate with the Chief of Primary Care, Primary Care Business Manager and Clinical Service Chief (when needed) to develop/revise standard operating procedures for the CBOCs.

      CBOC Manager will collaborate with the Chief of Primary Care, Primary Care Business Manager and Clinical Service Chiefs (when needed) to request new and vice positions.

      Other duties include establishing and revising work schedules and/or sequence of operations to ensure even workflow, distribution of work, correct propriety, and timely/accurate completion of patient encounters. The CBOC Manager reviews provider clinics for appropriateness of clinic cancelations and coordinates changes in providers' schedules and corrections with the Chief of Primary Care and Primary Care Business Manager.

      Work Schedule: Monday- Friday 8:00- 4:30
      Financial Disclosure Report: Not required







Best Care / Best Careers

To care for him who shall have borne the battle and for his widow and his orphan." These words, spoken by Abraham Lincoln during his Second Inaugural Address, reflect the philosophy and principles that guide VA in everything we do, and are the focus of our endeavors to serve our Nation's veterans and their families.

 The Department of Veterans Affairs (VA) has one of the most diverse, challenging, and rewarding missions in the United States Government. We strive to meet the needs of the Nation's veterans and their families today and in the future.

VA manages one of the largest health care systems in the world and the nation's leading employer of registered nurses. Nurses in Veterans Health Administration (VHA) are engaged in a variety of roles and have multiple opportunities for career and professional development. The VHA provides veterans and their dependents with many other services such as benefits and education, and also provides burial benefits.

Our goal is to provide excellence in patient care, veterans' benefits and customer satisfaction. We can provide you with challenging, interesting, meaningful work to care for the veterans who have risked their lives to protect our freedom.

 As the Department of Veterans Affairs heads into the 21st century, we will strive to meet the needs of the Nation's veterans today and tomorrow. We are a more customer-focused organization, functioning as "One-VA" and delivering seamless service to our customers.

We benchmark our service with the best in business. We use innovative means and high technology to deliver "World-Class Customer Service". We foster partnerships with our customers and stakeholders, making them part of the decision-making process.

Department of Veterans Affairs is an Equal Opportunity Employer.

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