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Registered Nurse (RN) Extended - Patient Service Center Phone Triage

Mayo Clinic

Rochester, MN
  • Medical/Surgical
  • CNO/Nurse Executive
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Job Details

Employee & Community Health
Position description
Patient Service Center (PSC) Triage Nurses can be physically located in any Mayo Clinic Rochester ECH sites based on availability. Telework may be an option upon completion of orientation and once established metrics have been achieved and maintained. Telework decisions are made based on work unit needs , a limited number of onsite shifts are required based on FTE.

PSC Triage Nurses will provide cross coverage to all Employee and Community Health (ECH) Areas as needed. ECH patient specialties include: Primary Care, Internal Medicine, Family Medicine, and Pediatric & Adolescent Medicine. Physical work areas are located in Baldwin, NE Clinic, NW Clinic, SE Clinic, Kasson Clinic and Superior Drive.

This position will require the hired Registered Nurse (RN) to work full-time during the duration of orientation. The Registered Nurse (RN) in the Triage role is accountable for the delivery of patient care through the provision of telephone-based symptom assessment, triage, care by protocol, and medical advice in a busy Primary Care practice. The RN will work closely with the Care Teams to provide high quality systematic care and promote patient/family active involvement in care. The ANA Standards of Clinical Nursing Practice and the AAACN Ambulatory Care Nursing Administration and Practice Standards provide a basis for the practice of the registered nurse in the ambulatory setting. The Registered Nurse (RN) supports professional nursing practice across practice settings and across the continuum of care to meet the needs of the patient and family. (008181/008182)
At least two years of current RN experience working in a direct patient care setting required. Graduate of an accredited baccalaureate, associate, or diploma nursing program, as recognized by the Accreditation Commission for Education in Nursing (ACEN- formerly NLN) or Commission on Collegiate Nursing Education (CCNE). If graduated from a nursing program that was not accredited by ACEN or CCNE, at least one year of RN experience (within the last 5 years) in an applicable care setting is required. If graduation did not occur within the last two years, one year of RN experience in an applicable care setting is required or, effective October 1st, 2017 one year of current LPN experience at Mayo Clinic is required.

All associate degree or diploma registered nurses hired into the Department of Nursing with a RN start date after September 1, 2010, must provide documented evidence of program completion of their baccalaureate degree in nursing from an accredited nursing program within 5 years from the last day of the month of their RN start date. their RN start date. Mayo Clinic Health System: All entry-level associate degree registered nurses with a RN start date after September 1, 2013, must provide documented evidence of program completion of their baccalaureate degree in nursing from an accredited nursing program within six years from the last day of the month of their RN start date.
Additional qualifications
BSN preferred. Primary care experience and pediatric experience preferred. During the interview, candidates must articulate the ability to: multitask efficiently, communicate professionally, and prioritize appropriately utilizing critical thinking skills. Applicants must have strong computer skills.

Current Mayo Clinic employees are asked to attach 3 most recent performance evaluations.

License or certification
Must obtain prior to start date:

Current RN license by applicable state requirements.
Arizona and Florida: Maintains Basic Life Support (BLS) competency.

Midwest: Basic Cardiac Life Support for healthcare providers- BCLS – certificate of course completion required and must not expire within 3 months after start date. A scanned copy of the certificate of completion or transcripts, including your full name, must be attached to your profile to be considered.

We will only accept certificates of course completion from the following providers:
  • American Heart Association (Title: BLS for Healthcare Providers or BLS Provider)
  • Red Cross (Title: CPR/AED for Professional Rescuers and Health Care Providers or BLS for Healthcare Providers)
  • Military Training Network
Additional specialty certification/training as required by the work area.
Exemption status
Compensation Detail
Education, experience and tenure may be considered along with internal equity when job offers are extended. The minimum pay rate is $30.55 per hour.
Benefits eligible
Part Time
Hours / Pay period
16 hours per 2 week pay period
Schedule details
Monday-Friday; Extended Days, 8-hour shifts (shift lengths may vary according to patient need) - NOT NEGOTIABLE
Weekend schedule
Occasional Saturdays as patient needs dictate - NOT NEGOTIABLE
Site description
Mayo Clinic is located in the heart of downtown Rochester, Minnesota, a vibrant, friendly city that provides a highly livable environment for more than 34,000 Mayo staff and students. The city is consistently ranked among the best places to live in the United States because of its affordable cost of living, healthy lifestyle, excellent school systems and exceptionally high quality of life.
Career profile
Job posting number
Heather Miller
Equal opportunity employer
Mayo Clinic is an equal opportunity educator and employer (including veterans and persons with disabilities).
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